#26 • EX-AI Bot & Deposits
简短回答
本页概述应先检查哪些内容，以及何时可能需要联系支持团队。 摘要: Prepare date, amount, TxID, network and coin details for support. 在继续操作前，请务必在平台内再次确认最新的条款、费用、限额和可用性。
摘要: Prepare date, amount, TxID, network and coin details for support.
详细参考
If your transaction is delayed or the funds have not appeared in your account, contact AURUM Support and provide the following details in text format (not screenshots)
- Date — when the transaction was made
- Amount — how much you sent
- Transaction Hash (TxID) — the unique transaction ID
- Network — the blockchain network used (e.g., TRC20, BSC, Polygon)
- Coin — the asset sent (e.g., USDT, USDC)
You may also send a direct link to the transaction in a blockchain explorer for faster verification.
Support will review your transfer and assist you with updating the status.