How Do I Withdraw Funds?
Go to the Dashboard and select Main balance. Click Withdraw. Choose your asset (e.g., USDT TetherUS) and the corresponding network (e.g., TRON TRC20). Enter your wallet a...
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Bibliothèque de questions
12 questions
How Do I Replenish My Aurum Account?
Go to the Finance section. Select Top-up account. Choose your asset (e.g., USDT TetherUS) and the corresponding network (e.g., TRON TRC20). Click Continue to move to the ...
What Fees Apply When Withdrawing Funds?
When withdrawing funds from your Aurum account, the total withdrawal fee consists of two parts: 1% payment system commission Network commission, depending on the selected...
What is the Minimum Withdrawal Amount?
The minimum amount for withdrawal is 25 USDT....
How Long Does it Take to Process Withdrawals?
Once a withdrawal request is created, the funds are processed and transferred to your wallet within 72 hours, depending on network conditions and verification....
What Networks Are Supported for USDC Withdrawals?
Aurum supports USDC (USD Coin) withdrawals through the following networks: BNB Smart Chain (BEP20) Polygon POS Ethereum (ERC20)...
What Networks Are Supported for USDT Withdrawals?
Aurum currently supports USDT (TetherUS) withdrawals through the following networks: BNB Smart Chain (BEP20) Tron (TRC20)...
What Should I Do If the Funds Don’t Arrive in My Wallet?
Check the transaction status in the Recent withdrawals section. Ensure the wallet address and network used are correct. If the issue persists, contact customer support fo...
Can I Cancel a Withdrawal Request?
No, withdrawal requests cannot be canceled after confirmation. Please double-check all the information before confirming your withdrawal....
Are There Any Withdrawal Limits?
The minimum withdrawal is 25 USDT. The maximum withdrawal depends on your current balance and the platform’s conditions....
How Can I Check the Status of My Withdrawal Request?
You can check the status of your withdrawal request in the Recent withdrawals section: Pending: The request is awaiting processing. Approved: The request has been approve...
What Should I Do If I Entered the Wrong Wallet Address?
If you entered the wrong address, the funds might be lost. Always double-check the wallet address before confirming the withdrawal....
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