#26 • EX-AI Bot & Deposits
Respuesta breve
Esta página resume qué conviene revisar primero y cuándo puede ser necesario contactar con soporte. Resumen: Prepare date, amount, TxID, network and coin details for support. Antes de continuar, revisa siempre en la plataforma las condiciones, comisiones, límites y disponibilidad más recientes.
Resumen: Prepare date, amount, TxID, network and coin details for support.
Referencia detallada
If your transaction is delayed or the funds have not appeared in your account, contact AURUM Support and provide the following details in text format (not screenshots)
- Date — when the transaction was made
- Amount — how much you sent
- Transaction Hash (TxID) — the unique transaction ID
- Network — the blockchain network used (e.g., TRC20, BSC, Polygon)
- Coin — the asset sent (e.g., USDT, USDC)
You may also send a direct link to the transaction in a blockchain explorer for faster verification.
Support will review your transfer and assist you with updating the status.